Working intently with clients who develop and deploy community automation, I’ve typically heard the query: “Is the configured community service truly delivered based on buyer expectations?” This isn’t simply theoretical; it displays a real-world problem many service suppliers face.
It may be tough to get the fitting configuration in place in time for any vendor. However even as soon as it’s performed, chances are you’ll understand the shopper nonetheless hasn’t obtained the fitting service, although the community is appropriately configured.
For fairly some time, heterogeneous service suppliers have relied on automation to assist make sure the providers provisioned are certainly the providers delivered. As emphasis on buyer expertise has steadily grown through the years, I’ve noticed a big increase in automation initiatives amongst Cisco Crosswork Community Companies Orchestrator (NSO) clients.
However what if we may additional improve this progressive method by taking automation to the following stage? Wouldn’t or not it’s superior if as soon as the community service is provisioned, it’s additionally examined and monitored for that particular buyer? What if the crucial was not simply to ship community automation, however to automate the supply expertise itself?
Take a look at and monitor providers delivered to the shopper
The excellent news is that service suppliers can shut the hole between provisioning and buyer expertise by actively verifying and guaranteeing that provisioned providers are delivered based on buyer expectations. The mixing of NSO and Cisco Supplier Connectivity Assurance (previously Accedian Skylight) provides a strong resolution to handle this prevalent challenge.
These highly effective instruments make it straightforward to increase an present, intent-based service mannequin in NSO with the Cisco Supplier Connectivity Assurance platform pre-integrated to check and monitor the precise service delivered to the shopper. This mix not solely reduces complexity and time to worth but in addition ensures the superior experiences your clients demand.
Listed here are among the key advantages of integrating NSO with Cisco Supplier Connectivity Assurance:
Take a look at and confirm providers earlier than finish customers are uncovered
One of many standout options of this integration is the power to actively confirm that providers work as soon as provisioned by NSO. By constructing automated assurance into the NSO service mannequin, you possibly can guarantee community and repair connectivity from day zero. This proactive method implies that providers are examined and verified even earlier than finish customers are uncovered to them.
Monitor service high quality constantly for constant, dependable experiences
Guaranteeing that provisioned providers proceed to work 24/7 over their lifetime is essential for sustaining excessive service requirements. With steady lively measurements, you possibly can achieve enhanced service high quality insights from the tip customers’ perspective. This ongoing monitoring helps preserve the integrity and efficiency of providers, guaranteeing a constant and dependable consumer expertise.
Establish and resolve issues sooner
Alerting and distant testing capabilities make it straightforward to detect and automate superior take a look at situations akin to DNS reachability, obtain speeds, path tracing, and latency consistency. This complete testing throughout layers, providers, and domains permits points to be promptly recognized and resolved, minimizing downtime and repair disruptions.
Scale back handbook effort and improve operational effectivity
Automating take a look at sequences and troubleshooting might help considerably scale back the necessity for handbook subject efforts. Having the ability to decide that the community is not the supply of a problem and that the service is correctly working saves technicians time, permitting them to concentrate on fixing “actual issues” somewhat than blaming the community. This results in extra environment friendly operations and faster resolutions.
Obtain a superior buyer expertise
At present’s service suppliers are beneath elevated stress to monetize community and know-how investments by service commoditization to assist differentiate their choices from the competitors. To achieve success and really enhance the shopper expertise, they should develop and ship new B2B and B2C providers tailor-made to buyer necessities that may be quickly launched, examined, and iterated.
By actively verifying providers, constantly monitoring service high quality, facilitating sooner downside decision, and decreasing handbook efforts, service suppliers can guarantee a superior service expertise for his or her clients. The highly effective mixture of Cisco Crosswork Community Companies Orchestrator and Cisco Supplier Connectivity Assurance not solely enhances operational effectivity but in addition elevates the general high quality of community providers—finally resulting in larger buyer satisfaction and loyalty.
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might help you ship a superior buyer expertise.
Further assets
A service supplier structure for AI-ready connectivity
Cisco Automation Developer Days 2025
What’s community provisioning?
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